Return and Refund Policy – Home Aesthetic

Last Updated: 17 October 2026

At Home Aesthetic, we aim to provide quality home and kitchen utility products that make everyday tasks easier. If you experience any issue with your order, our customer support team is here to help.

1. Return Eligibility

Customers may request a return or replacement within 7 days of delivery in the following situations:

• The product arrives damaged or defective.

• The wrong product is delivered.

• The product received is incomplete or has missing parts.

• The product has a verified issue that makes it materially different from its description.

For change-of-mind returns, the product must be unused, in its original packaging and in resalable condition. Eligibility will depend on the product and applicable consumer rights.

Products that are hygiene-sensitive, personalised or otherwise legally exempt from return may be excluded from change-of-mind returns. This does not remove any applicable rights relating to defective, damaged or incorrectly delivered products.

2. How to Request a Return

To request a return or replacement, contact us within 7 days of delivery.

Please provide:

• Your order number.

• Your name and registered phone number.

• The reason for your request.

• Clear photographs or a video showing the issue, where applicable.

Email: help.homeaesthetic@gmail.com
Phone: +91 97727 49955

Our support team will review your request and provide the next steps. Please wait for return instructions before sending any product back.

3. Refund Policy

Refunds may be provided for eligible returns, accepted cancellations or orders that cannot be fulfilled.

Once a refund is approved, we aim to initiate it within 5–10 business days. The time taken for the amount to appear in your account depends on your bank or payment provider.

Where possible, prepaid order refunds will be sent to the original payment method.

4. Cash on Delivery (COD) Orders

For eligible COD returns, our support team will explain the available refund method and any details required to process the refund.

Customers may be asked to provide accurate bank account details or other necessary information for an approved refund.

We do not require customers to share their UPI PIN, card PIN or banking password to receive a refund.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible within the return window.

We may request photographs, a short video or other reasonable information to verify the issue. Depending on the circumstances, we will arrange an appropriate replacement, return or refund.

6. Order Cancellation

Customers may contact us to request cancellation before their order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may apply.

If we cancel a prepaid order or are unable to fulfil it, an applicable refund will be arranged.

7. Return Shipping Charges

For verified damaged, defective, incorrect or incomplete orders, we will communicate the appropriate return or resolution arrangements.

For eligible change-of-mind returns, any applicable return shipping charges will be disclosed before the return is confirmed, subject to applicable law.

8. Non-Returnable Situations

A change-of-mind return may not be accepted if a product has been used, damaged through misuse, modified or returned without its included accessories.

These conditions do not exclude remedies required by law for defective, damaged, incorrectly supplied or misdescribed products.

9. Contact Information

Business Name: Home Aesthetic
Website: https://homeaesthetic.in
Email: help.homeaesthetic@gmail.com
Phone: +91 97727 49955
Business Address: Alwar, Rajasthan – 301001, India

For any questions about returns, refunds or cancellations, please contact our customer support team.

Thank you for shopping with Home Aesthetic.