Shipping and Delivery Policy – Home Aesthetic

Last Updated: 17 October 2026

At Home Aesthetic, we aim to deliver your home and kitchen utility products safely and efficiently to customers across India.

This Shipping and Delivery Policy explains our order processing, shipping, delivery timelines and tracking procedures.

1. Order Processing Time

Orders are generally processed within 1–3 business days after order confirmation, subject to product availability and payment verification.

Orders placed on Sundays or public holidays may be processed on the next business day.

Order processing times may vary during sales, promotional events or periods of high demand.

2. Shipping and Delivery Time

Our estimated delivery time is generally 5–10 business days after dispatch, depending on the customer's location and courier service availability.

Delivery timelines are estimates and are not guaranteed. Deliveries to remote locations or areas with limited courier coverage may take longer.

Unforeseen circumstances, including weather conditions, transport disruptions and courier delays, may also affect delivery.

3. Shipping Charges

Any applicable shipping charges will be displayed at checkout before an order is placed.

If free shipping is offered, the applicable terms and conditions will be communicated on our website or during checkout.

Customers are responsible for reviewing the final order total before completing their purchase.

4. Order Tracking

Where tracking is available, customers may receive tracking details through SMS, email, WhatsApp or another available communication channel after dispatch.

If you have not received tracking information or need assistance with your order, please contact us at help.homeaesthetic@gmail.com.

5. Cash on Delivery Orders

Cash on Delivery (COD) may be available for eligible products and delivery locations.

Customers choosing COD should provide a valid phone number and ensure that someone is available to receive the order and pay the amount due at delivery.

COD availability may depend on the courier service, delivery location and order verification.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and reachable contact details.

If delivery fails because of an incorrect address, an unreachable recipient or repeated unsuccessful delivery attempts, the courier may return the shipment to us.

Any additional shipping or reshipping charges will be communicated where applicable and permitted by law.

7. Delayed, Lost or Undelivered Shipments

If your order is delayed beyond the estimated delivery period, please contact our customer support team with your order number.

We will make reasonable efforts to coordinate with the courier and help resolve the issue.

If an order is confirmed lost or cannot be delivered, we will communicate the available resolution, including replacement or refund where applicable and subject to law.

8. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, incorrect or incomplete product, contact us promptly and within the applicable return window.

Please include your order number and clear photographs or videos of the issue, where relevant. Our support team will review the request and provide the appropriate return, replacement or refund instructions.

Please refer to our Return and Refund Policy for complete details.

9. Changes to Shipping Information

If you need to correct your shipping address, contact us as soon as possible.

Address changes may not be possible once an order has been dispatched or handed over to the courier.

10. Contact Information

For shipping, tracking or delivery-related questions, please contact us:

Business Name: Home Aesthetic

Website: https://homeaesthetic.in

Customer Support Email: help.homeaesthetic@gmail.com

Phone Number: +91 97727 49955

Business Address: Alwar, Rajasthan – 301001, India

Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays.

We aim to respond to customer enquiries within 24–48 business hours.

Thank you for shopping with Home Aesthetic.